Subject: FW: Tech Support Candidate - anubhav gupta
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Fri, 8 Oct 2021 13:28:54 +0000

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From: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 8 September 2021 at 7:06 PM
To: Darpan Arora <[email-masked]<mailto:[email-masked]>>
Subject: FW: Tech Support Candidate - anubhav gupta

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From: anubhav gupta <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 8 September 2021 at 5:23 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - anubhav gupta

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    anubhav gupta
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 7836955105
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Noida
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Ibm     Technical supprt associate      August 2018     28
Previous Employer 1     Gartner Sr. Technical practitioner      Still working   54
Previous Employer 2     Na      Na      Na      Na
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Check if the internet is connected
Try to open any other website
Try incognito mode or any other browsers
Clear cache and cookies
Run network reset commands
Restart router once or try to connect to any other source
Release ip
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Long press the power key on the bluetooth speaker till it is in pairing mode
Turn on bluetooth in phone and connect to the speaker bluetooth
What according to you makes you a good candidate for customer service or technical support job? Good communication skills
Easily handle irated coustomers
Have experience in bulk calling and chats supporting customer around the globe
Maintain good aht and quality
On a scale of 1 - 5 please rate your fluency in spoken English  5