Subject: Re: Tech Support Candidate - Tapomoy Das
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Fri, 8 Oct 2021 06:26:29 -0700 (MST)

only good for chat process 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Oct 4, 2021, at 7:11 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 

From: Tapomoy Das < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Thursday, 30 September 2021 at 6:50 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Tapomoy Das 

	

	
	
			Tech Support Test 
		
	Name 	Tapomoy Das 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 8339830172 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Kolkata 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Networking - basic 
Hardware - Basic 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	NA 	NA 	NA 	NA 
Previous Employer 1 	Cognizant(Contractual) 	Service Desk Analyst 	16th May,2021 	Rs.18,500 
Previous Employer 2 	Concentrix 	Technical Support Associate Level 1 	1st May,2019 	Rs.19,000 
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1.The first thing that should be done is that the page needs to be reloaded. After reloading the page we need to check if the website is opening or not. 

2.We should also check the internet connection.i.e . whether the computer is connected to the internet or not.If it is connected to the internet the website should open up. 

3.We can try pinging the website in command prompt by opening command prompt in admin mode. 

4.We can also try using the flush dns command in command prompt to resolve dns error. 
We should restart the computer in this case. 

	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1.In order to connect a Bluetooth speaker to our mobile phone, first of all the Bluetooth speaker needs to be turned on. 
2.After that the bluetooth in the mobile phone needs to be enabled. 
3.We need to search for nearby devices in our phone ,in order to pair the bluetooth speaker and the phone. 
4.We should get the name of the bluetooth speaker in the list of devices and once it pops up we need to connect our speaker with the phone. 
	What according to you makes you a good candidate for customer service or technical support job? 	1.I believe I possess all the skills that are required for customer service or technical support job. 
2.I have good communication skills and troubleshooting capabilities . 
3.I can resolve the problems or issues the users face quickly. 

	On a scale of 1 - 5 please rate your fluency in spoken English 	4