Subject: Re: Tech Support Candidate - Prince Saini
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Fri, 8 Oct 2021 06:21:29 -0700 (MST)

very average 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Oct 8, 2021, at 5:42 PM, Deeksha Dadu <[email-masked]> wrote: 

Check this, looks ok 

From: Prince Saini < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Friday, 8 October 2021 at 5:22 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Prince Saini 

	

	
	
			Tech Support Test 
		
	Name 	Prince Saini 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 9654962091 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Faridabad 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Networking - advance 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
VoIP 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Exclusife technosoft pvt ltd 	Senior technical support Executive 		26 
Previous Employer 1 				
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with customers over Email 
Used a case management tool 
Did not interact with customers, supported internal employees 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First check the network connection off / router off and leptop or desktop lan cable connection 
If not working then restart the router 
If network connection ok then check the other sites working or not 
3. Then check ndtv site down or not 

	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. Open mobile bluetooth. 
2. On speaker then open speaker bluetooth 
3. Search the bluetooth device name in mobile bluetooth 
4. Then connect with the speaker bluetooth 
Now bluetooth connected 
	What according to you makes you a good candidate for customer service or technical support job? 	I have 4 year experience in techsupport department as a senior technical support Executive. 

I have master degree in computer science 

I have knowledge about all kinds of devices and laptops and pc 
I have also knowledge of software and latest technologies 

	On a scale of 1 - 5 please rate your fluency in spoken English 	5