Subject: Re: Tech Support Candidate - Suraj Pal Suraj
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Fri, 8 Oct 2021 06:18:16 -0700 (MST)

Not good as per EPOS 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Oct 8, 2021, at 5:48 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 

From: Suraj Pal Suraj < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Friday, 24 September 2021 at 6:00 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Suraj Pal Suraj 

	

	
	
			Tech Support Test 
		
	Name 	Suraj Pal Suraj 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(011) 8448341891 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Delhi 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
MacOS 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Tipping Mr pink private limited 	IT executive 	30 th 	23000 
Previous Employer 1 	Microsense networks private limited 	IT service desk executive 	4 March 2021 	20000 
Previous Employer 2 	Sucurelynks 	IT helpdesk engineer 	15 March 2018 	12000 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First of all, I'll check my internet connectivity, then I will check, IP address that have I given any IP manually into the wlan by typing ncpa.cpl command, then I'll check proxy settings into the browser, I will also check the browser is updated or not, I will also try to ping my PC with ping www.google.com or ping 8.8.8.8 -t, and many other ways 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	I'll turn on the speaker, then I will scan my mobile phone Bluetooth scanner so that my phone will be able to find the speaker with its name or model number, then I will be able to connect. 

If Bluetooth support usb connectivity with phone , I'll be able to connect with that way as well 
	What according to you makes you a good candidate for customer service or technical support job? 	It's all about my skill and professionalism to connect with customers, I have also participated in American delegation or tour of trump in india, we were the only IT point of contact for all the American delegation in ITC Maurya hotel, we were also awarded with the certificate of excellence by white House, not only for America but also for may other delegations as well. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5