Subject: Re: Tech Support Candidate - vinay kumar vinay
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Fri, 8 Oct 2021 06:16:27 -0700 (MST)

Busy, 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Oct 8, 2021, at 6:02 PM, Deeksha Dadu <[email-masked]> wrote: 

Doubt but check quickly 

From: vinay kumar vinay < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Friday, 24 September 2021 at 3:43 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - vinay kumar vinay 

	

	
	
			Tech Support Test 
		
	Name 	vinay kumar vinay 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 8700836051 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Delhi 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Hardware - Basic 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Aakash Edutech Pvt Ltd 	Application Support 	Currently working 	23000 
Previous Employer 1 	AGS Transect Technologies 	IT helpdesk 	8 July 2019 	18000 
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
Did not interact with customers, supported internal employees 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Initially I will check my network connectivity and then try to check with the nslookup command . If still there is any issue then try to clear my browser cache and then try that website with incognito tab as well . If still not able to connect then check with the admin rights for that particular website . 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	There are the steps to connect with a Bluetooth device- 

open blutooth settings - if inicially have connection then automatically connect - but sometime it's failed then remove that device - refresh for search another device - finally connect with the device 
	What according to you makes you a good candidate for customer service or technical support job? 	I am proficient to find the issue and resolve them as soon as possible 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4