Subject: FW: Tech Support Candidate - Suraj Pal Suraj
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Fri, 8 Oct 2021 12:18:31 +0000

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From: Suraj Pal Suraj <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Friday, 24 September 2021 at 6:00 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Suraj Pal Suraj

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Suraj Pal Suraj
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (011) 8448341891
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Delhi
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Tipping Mr pink private limited IT executive    30 th   23000
Previous Employer 1     Microsense networks private limited     IT service desk executive       4 March 2021    20000
Previous Employer 2     Sucurelynks     IT helpdesk engineer    15 March 2018   12000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First of all, I'll check my internet connectivity, then I will check, IP address that have I given any IP manually into the wlan by typing ncpa.cpl command, then I'll check proxy settings into the browser, I will also check the browser is updated or not, I will also try to ping my PC with ping www.google.com or ping 8.8.8.8 -t, and many other ways
Please list the steps to connect a Bluetooth speaker to your mobile phone.      I'll turn on the speaker, then I will scan my mobile phone Bluetooth scanner so that my phone will be able to find the speaker with its name or model number, then I will be able to connect.

If Bluetooth support usb connectivity with phone , I'll be able to connect with that way as well
What according to you makes you a good candidate for customer service or technical support job? It's all about my skill and professionalism to connect with customers, I have also participated in American delegation or tour of trump in india, we were the only IT point of contact for all the American delegation in ITC Maurya hotel, we were also awarded with the certificate of excellence by white House, not only for America but also for may other delegations as well.
On a scale of 1 - 5 please rate your fluency in spoken English  5