Subject: FW: Tech Support Candidate - Prince Saini
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Fri, 8 Oct 2021 12:12:34 +0000

Check this, looks ok

From: Prince Saini <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Friday, 8 October 2021 at 5:22 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Prince Saini

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Prince Saini
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9654962091
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Faridabad
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Exclusife technosoft pvt ltd    Senior technical support Executive              26
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First check the network connection off / router off and leptop or desktop lan cable connection
If not working then restart the router
If network connection ok then check the other sites working or not
3. Then check ndtv site down or not
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Open mobile bluetooth.
2. On speaker then open speaker bluetooth
3. Search the bluetooth device name in mobile bluetooth
4. Then connect with the speaker bluetooth
Now bluetooth connected
What according to you makes you a good candidate for customer service or technical support job? I have 4 year experience in techsupport department as a senior technical support Executive.

I have master degree in computer science

I have knowledge about all kinds of devices and laptops and pc
I have also knowledge of software and latest technologies

On a scale of 1 - 5 please rate your fluency in spoken English  5