Subject: Re: Tech Support Candidate - Aakash Sharma
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Fri, 8 Oct 2021 04:36:51 -0700 (MST)

This candidate is already rejected by Pritish 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Oct 4, 2021, at 7:58 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 

From: Aakash Sharma < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Thursday, 30 September 2021 at 5:28 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Aakash Sharma 

	

	
	
			Tech Support Test 
		
	Name 	Aakash Sharma 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 8800586838 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	New Delhi, Patel Nagar (near Karol Bagh) 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Linux 
Networking - basic 
Hardware - Basic 
VoIP 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Teleperformance - Adobe technical support 	Technical support 	21 July 2021 	30,000 
Previous Employer 1 	Tp dips Google 	Technical moderationl 	30 Feb 2020 	
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Case 1.) If a customer is outside India, geo restricted area, then I would recommend him to use a good vpn, ExpressVpn, Nordvpn, Cyberghost or protonvpn 
After that, he can select India location in the vpn app, and he can access to NDTV.com 

Case 2.) There might be an issue with the host file, firewall block, I will go to host file in C drive, and edit the text file (# put hashtag) before ndtv.com or will remove ndtv.com from that file and done 

After restarting the computer, he will be able to access. 

Or if issue still persist, then I would add (8.8.8.8) dns on browser dns or in his computer \uD83D\uDDA5️ dns settings and it will allow him to access NDTV.com 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	- Turn on the bluetooth button on smartphone 
- Turn on the bluetooth on speaker 

And you'll see bluetooth name over the bluetooth settings on phone and yoy can easily pair your bluetooth 
	What according to you makes you a good candidate for customer service or technical support job? 	I keep on learning new things in the tech field. I love to help community, people. I enjoy helping and learning and facing and overcoming from the challenges in tech support 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4