Subject: Re: Tech Support Candidate - chinna achari patnala
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Fri, 8 Oct 2021 04:34:39 -0700 (MST)

MTI 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Oct 8, 2021, at 2:31 PM, Deeksha Dadu <[email-masked]> wrote: 

Check, may be ok 

From: chinna achari patnala < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Thursday, 7 October 2021 at 1:21 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - chinna achari patnala 

	

	
	
			Tech Support Test 
		
	Name 	chinna achari patnala 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(0) 8978196508 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
	Where do you currently live (area) 	visakhapatnam 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	Networking - basic 
Hardware - Basic 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	na 			
Previous Employer 1 	tech mahindra 	software engineer 	12/05/2017 	32000 
Previous Employer 2 	na 			
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	I will check if i have provided the url to the browser correctly or not. If not, i will provide the correct url and then i will check again. i will check the internet connectivity if there is an issue with the internet connection and then i will try again. If the problem still persists then i will check the type error it showing, based on error i will work and resolve the issue. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	pairing the bluetooth speaker with mobile phone. Once it is paired we can operate the bluetooth speaker with the mobile phone. 
	What according to you makes you a good candidate for customer service or technical support job? 	My communication skills are good. I have good analytical and problem soving skills. I like to help others. I am an empathetic listener and I will try to resolve the issues at the earliest possible. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4