Subject: Re: Tech Support Candidate - Kaustav Pal
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Fri, 8 Oct 2021 04:32:43 -0700 (MST)

wrong no. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Oct 8, 2021, at 2:36 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 

From: Kaustav Pal < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, 5 October 2021 at 1:45 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Kaustav Pal 

	

	
	
			Tech Support Test 
		
	Name 	Kaustav Pal 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 906431813 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Kolkata 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Linux 
Networking - basic 
Networking - advance 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
VoIP 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	WIPRO 	Technical support executive 	29/11/2021 	16,500 
Previous Employer 1 				
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First of all I will make sure that I am connected to internet. To ensure that I will check my LAN and wifi connectivity options.If not, then I need to clear my cache and cookies, browsing history in my browser and reset the browser. If not then I might need to alter my browser. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Turn on bluetooth on both devices. 
Goto mobile phone SETTINGS 
Search for the available devices under BLUETOOTH option. 
Select and pair up the bluetooth speaker. 
	What according to you makes you a good candidate for customer service or technical support job? 	Humble and dedicated 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5