Subject: Re: Tech Support Candidate - Urvashi Yadav
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Fri, 8 Oct 2021 04:29:27 -0700 (MST)

No response 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Oct 8, 2021, at 3:43 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 

From: Urvashi Yadav < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, 28 September 2021 at 10:51 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Urvashi Yadav 

	

	
	
			Tech Support Test 
		
	Name 	Urvashi Yadav 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 7387373223 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I live walking distance to office 
	Where do you currently live (area) 	Pune 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
VoIP 
Active Directory 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	NA 			
Previous Employer 1 	ZS associates 	Help desk associate 	13th Aug 2021 	30000 
Previous Employer 2 	Mphasis 	Technical Support Engineer 	12th June 2020 	18000 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	You are trying to open a website www.ndtv.com in your browser and you get an error. As a computer user, please tell us all the steps you will take in a logical order to troubleshoot the problem. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Turn on the Bluetooth speaker. Then turn on your phone’s Bluetooth option. Then search for available device and click on Pair. 
	What according to you makes you a good candidate for customer service or technical support job? 	I have an experience of 3.6yrs in the technical support field and because of this I have a better knowledge of this field and experience with the international clients as well as internal clients. I am a good listener and also a good performer at my task. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5