Subject: FW: Tech Support Candidate - Puneet Tiwari
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Fri, 8 Oct 2021 10:13:05 +0000

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From: Puneet Tiwari <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 29 September 2021 at 3:07 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Puneet Tiwari

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Puneet Tiwari
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 837706641
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Ghaziabad UP
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        CSS PUBLIC SCHOOL       Desktop Support Executive       30/09/21
Previous Employer 1     Aakash Institute        Desktop Support Executive       Dec 2018
Previous Employer 2
In your past experience you have (select all that applies)      Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  I will first the internet connection, i will check whether the lan wire is correctly connected or not and i will check the modem if its properly working. Then if every thing is ok then i will try to reopen the browser. If it is still not opening then i will try open other websites. If other websites open then i will try to troubleshoot the routers settings by changing some values. These steps will definitely help correcting the problem. If it doesn't work at all then i have to reach out ISP for it.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      First we have to enable bluetooth in our phone and in the speaker also. Then we have to search the bluetooth device. After selecting the device we will pair it and then connect it.
What according to you makes you a good candidate for customer service or technical support job? I can understand the customer's problems well. I can simply understand and can give appropriate solution to the problem. I have been working in the environment where the users were not so tech friendly but I was able to solve their problem well. So I see myself confident in this field.Good communication skills is one of the things that makes me good for this job profile.
On a scale of 1 - 5 please rate your fluency in spoken English  5