Subject: FW: Tech Support Candidate - Shriyank Singh
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Fri, 8 Oct 2021 09:00:14 +0000

Check,

From: Shriyank Singh <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 7 October 2021 at 2:35 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Shriyank Singh

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Shriyank Singh
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 6392729754
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Sector 62, Noida
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        HCL Technologies PVT. LTD.      Network Analyst Currently working       16500 + (4000 extra benefits)
Previous Employer 1     NA
Previous Employer 2     NA
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Whenvever we got an error while using any website or application, a popup comes up on the screen with an error code. We can google that error code to know about the error and the how to resolve that error.

Please list the steps to connect a Bluetooth speaker to your mobile phone.      Firstly we have to turn on the bluetooth of our mobile phone and let the speaker on bluetooth mode. After that if you are connecting with that speaker for first time then search for new bluetooth devices in your phone and within few seconds speaker name will show on the phone screen , just hit on that the speaker name and we will get a popup for pair it with the phone once we will pair the speaker with phone it will connect with the phone otherwise if we are connecting that speaker for not the first time then it will connect with your phone automatically.
What according to you makes you a good candidate for customer service or technical support job? The most important thing is i have experience with hardware(Lenovo Laptops)  troubleshooting and customer dealing. I worked on projects in HCL, one of them is totally based on hardware troubleshooting like wifi connection issue, audio issue, mic issue, outlook issue, screen damage, hard drive replacemant, windows upgrade and reload. I hope all these things can ssrve you a good results.
On a scale of 1 - 5 please rate your fluency in spoken English  5