Subject: Tech Support Candidate - ayush kharya
From: ayush kharya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 8 Oct 2021 00:32:20 -0400

| | Tech Support Test

Name | ayush kharya
E-mail | [email-masked]
Phone Number | (91) 8416996643
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | noida,78
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | teleperformance | technical | aug | 12
Previous Employer 1 | no | on | no | no
Previous Employer 2 | no | no | no | no

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First. I  will check my internet server. then I will check my private or public server problem.
And after that, I'll erase the extra stuff on my cookies, or caches. And in last I'll change the browser where I login.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First, I'll open speaker Bluetooth and then open my mobile Bluetooth and start searching.
And after that, I'll select the Bluetooth speaker name. At last, I'll pair both the devices.

What according to you makes you a good candidate for customer service or technical support job? | Firstly, I should have good technical knowledge related to my work. then, I should have good listening skills by which I'll be able to understand customer queries and help to solve them.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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