Subject: Tech Support Candidate - Pranjal Kalita
From: Pranjal Kalita <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Oct 2021 12:06:51 -0400

| | Tech Support Test

Name | Pranjal Kalita
E-mail | [email-masked]
Phone Number | (+91) 8099582155
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Guwahati
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tata Consultancy Services | Operations Executive | 05 March 2021 | 28000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Steps for troubleshooting:
1. Open a new tab and check to see if you can load another website like google.com.
2. Launch another browser, like Internet Explorer or Microsoft Edge, and try to open the site you were having problems with.
3. Try clearing Browser's cookies and cache.
4. Look at the web address in the location bar. Does it start with https:// (notice the "s")?
5. Check internet connection.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. To connect through Bluetooth devices should have wireless adapters for the connections.
2. Need to ensure Bluetooth connections is on in both the devices.
3. Accessibility should be enable in devices
4. Devices should be available within range.

What according to you makes you a good candidate for customer service or technical support job?

1. Proper listening to customer problem or query.
2. Knowledge of technical aspects

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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