Subject: English Language Test - Jennifer Guevarra
From: Jennifer Guevarra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Oct 2021 09:02:18 -0400

| | Foreign Language Screening Test

Name | Jennifer Guevarra    /  (+63) 9356293353    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

I am very sorry for the mix-up about the Hand bag you ordered from us.
The product was shipped on time and the courier tried to deliver the item. However, as per the courier, It was sent to a wrong address and then was sent back to our store. This is because we are currently getting a lot of orders. With the high number, you can expect that such might happen. Please accept our sincere apologies for the unintentional mistake and inconvenience.

We have corrected your delivery address and will ship your order today. As we take responsibility for the mistake, We are going to give you a 20% discount on your next order. You can use the code number 12345 on your next purchase to get the discount.

Thank you for understanding the matter and for your patience.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,

Thanks for reaching out. We are sorry that the Cabinet we delivered to your home was damaged. We understand your disappointment, and apologize for any inconvenience that this may have caused you.

We do our best to package our products securely with the highest quality packaging materials. But unfortunately, sometimes things do still get damaged during the shipping process.

We will get a replacement item shipped out to you immediately and make sure to send it priority.

Please accept our apologies again and don’t hesitate to contact with any further concerns.

Sincerely,
Homebox team

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