Subject: Tech Support Candidate - Aakash Kumar
From: Aakash Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Oct 2021 08:48:52 -0400

Tech Support
Test

Name

Aakash
Kumar

E-mail

[email-masked]

Phone Number

(+91) 9821404206

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Delhi North

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

Hardware - Basic

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Na

Previous Employer 1

Startek

Executive

21jan

16k

Previous Employer 2

Na

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

First I will check the internet connection if
there is no issue in the internet then I will diagnose the problem and see what
exactly the problem it is. Then I troubleshooting there.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

First I will on the Bluetooth speaker

Then I will take my phone and open the phone bluetooth and then it start
searching then I find the speaker name and tap on the name speaker get connect
to my phone

What according to you makes you a good candidate
for customer service or technical support job?

According
to me candidate should be active listener because he can properly listen
customer concern and talk politely with the customer he properly guide the
customer step by step not in hurry give them some sympathy do apologize show
them we are with you. We are here to support you.

On a scale of 1 - 5
please rate your fluency in spoken English

4