Subject: Tech Support Candidate - Md Qurratulain
From: Md Qurratulain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Oct 2021 08:20:45 -0400

| | Tech Support Test

Name | Md Qurratulain
E-mail | [email-masked]
Phone Number | (+91) 7053999709
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Okhla, Jamia Nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Discount_111 | Enterpreneur | NA | 1000 per Day sale
Previous Employer 1 | Evision Technoserve pvt.ltd | System engineer | 10 july 2020 | 10000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step1- Check internat connection.
Step2- rebooting your computer. Many problems can be resolved with a good rebooting.
Step3- Check antivirus.
Step4- clear all cached data.
Step5- consult senior.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1-Go to setting.
Step 2- Tap the Bluetooth option
Turn on Bluetooth.
Step 3-A list of available devices will appear.
Step 4-If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
Step 5-On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, you’re connected!

What according to you makes you a good candidate for customer service or technical support job? | Because i love computer work and i have 1 year experience in System Engineer.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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