Subject: FW: English Language Test - Amadeo Presto
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 7 Oct 2021 11:59:20 +0000

English is god bit this guy was a little expensive, let’s put him on hold for now

From: Amadeo Presto <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 7 October 2021 at 4:02 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: English Language Test - Amadeo Presto

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Amadeo Presto    /  (+639) 457814052    / [email-masked]<mailto:[email-masked]>
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Hi there,
Thank you for contacting BabyShop.
We understand that you are having an issue with the shipment of your order, no worries as we are here to assist you.
The order for the handbag was shipped, but there seems to be an issue with the shipping address on your order based on the courier.
I just wanted to ask for the complete shipping address that you placed on your order so we could inform the courier and commence with another delivery.
We apologize for the inconvenience that this has caused you and we'll make sure to get this right.
Hoping to hear from you soon.
Regards,
Amadeo
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Hi Abdul,
Thank you for contacting us.
We apologize for what happened with your order and let me make it up for you.
I just wanted to ask for a photo showing the scratches, with that, we could assess the damage and submit it to our team.
Once the photo is submitted, we will provide you with the best possible resolution. A replacement will be the solution once we have assessed the damage on the cabinet.
Hoping to hear from you soon.
Regards,
Amadeo