Subject: English Language Test - Noman Allen Cajipo
From: Noman Allen Cajipo <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Oct 2021 07:48:45 -0400

| | Foreign Language Screening Test

Name | Noman Allen Cajipo    /  (+632) 9264507554    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Good Day!

Thank you for your email at Babyshop.com, This is Allen how may I help you today?,

First of all may I know your name and location? and the details of the item, so that we can check your concern and will get back to you as soon as we already check and escalate.

Let me know if you have any more questions, comments, or concerns.

Best,

Allen
Babyshop Team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Mr. Abdul,

I am so sorry to hear that your TV Cabinet has many scratches. That should never have happened, and I completely understand how frustrating this must be for you. I will relay this message to the appropriate department.

We are prioritizing resolving the issue they faced with your product. Our team is jumping on that problem right away, and I will let you know as soon as it's fixed.

I appreciate you letting me know about your negative experience. We strive to ensure every customer is satisfied with our business, and I apologize for any way in which we may have inconvenienced you.

Let me know if you have any more questions, comments, or concerns.

Best,

Allen
Homebox Team

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