Subject: Tech Support Candidate - Randhir Bisht
From: Randhir Bisht <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Oct 2021 07:15:42 -0400

| | Tech Support Test

Name | Randhir Bisht
E-mail | [email-masked]
Phone Number | (+91) 8700995537
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HDB Financial Services Ltd. | Training Manager | Working | 49780
Previous Employer 1 | Letstrack Tech Pvt. Ltd. | Manager- Training & Product Development | 31 July 2018 | 49990
Previous Employer 2 | Serendipity Infolabs Pvt. Ltd. | Manager- Customer Experience Team | 31 July 2016 | 46750

In your past experience you have (select all that applies) | Interacted with International customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all, i would check whether my internet connection is active or not, check by connecting other device on the same internet to validate whether it is not a connectivity issue. In case connectivity is working on another device would arrive at a solution that the problem is with the machine i am using. Would then try to restart the machine and then check again. In case the problem still persists, will get in touch with the customer support and get connected with the technical team who shall guide me towards fixing the issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on the bluetooth speaker.
2. Enable bluetooth function on you cell phone.
3. Check for available bluetooth connections.
4. Pair/ Connect bluetooth speaker with cell phone bluetooth
5. Pairing once completed, bluetooth speaker is ready to be used.

What according to you makes you a good candidate for customer service or technical support job? | Having technical inclination and complete product knowledge makes a candidate the best fit for customer service or technical support job.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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