Subject: Tech Support Candidate - RAVI KUSHWAHA
From: RAVI KUSHWAHA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Oct 2021 05:46:04 -0400

| | Tech Support Test

Name | RAVI KUSHWAHA
E-mail | [email-masked]
Phone Number | (+91) 9760273388
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Bareilly
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
ASSET MANAGEMENT, TEAM LEAD

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Aforeserve.com ltd | Team Leader | 1 month after receive Offer Letter | 25000 +accomadtation+convenyance
Previous Employer 1 | 3i Infotech Ltd | Sr.Support Eng | Nov 2017 | 15000+Convenyance
Previous Employer 2 | HCL Infosystem Ltd | Desktop Support | Nov 2014 | 7500 +Convenyance

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check the Error while opening URL (www.ndtv.com).
2.Open and Check another URL OPEN OR Not for Confirmation of internet Connectivity. And Check Internet Connection  is ok or Not.
3.Open URL with Another Browser and Check Browser Setting, Like Proxy or Wi-fi Setting Or Cable Connection.
4.For Confirmation URL Open in another Device or Another system..

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.In Mobile (* Mobile  Setting changed Accordingly)
Swipe Up/down from the top/Bottom  of the screen .
2. Touch Or hold Bluetooth Option For ON.
3. Power On  Bluetooth Speaker and press bluetooth button if *given*.
4. See on mobile Setting and Search and Pair new device. If not Found then Pair new device, check  on mobile under &quot;Available devices&quot; or tap.
5Bluetooth device Speaker pair with Mobile Device Successful.

What according to you makes you a good candidate for customer service or technical support job?

1.Education and Experience Of Job.
2.Customer Satisfaction and what Customer Demand or want service, Firstly Understand customer Question and think after given any response.
3. Professional Attitude and Adaptability and Flexibility and Reliability with Organisation
4.Good Personality(well Dress up and grooming look and good Dressup)

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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