Subject: Tech Support Candidate - SUNNY KUMAR
From: SUNNY KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Oct 2021 03:57:30 -0400

| | Tech Support Test

Name | SUNNY KUMAR
E-mail | [email-masked]
Phone Number | (91) 8802054992
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | DILDAR NAGAR
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Gramin Vikas Sansthan (GVS) an NGO in Huawei Daksh | n OFT trainer | JUNE | 26000
Previous Employer 2 | ITI LTD | NETWORK ENGINEER | JUNE | 21000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Before we can get to the troubleshooting tips, it’s important to understand what can cause a website not to load. Everything from server issues to computer users to internet service provider (ISP) issues to problems with the website itself can contribute to this frustrating phenomenon.

It can feel like a phenomenon like some dark magic has taken over your site. But there’s nothing mysterious about unplanned website downtime. If you’re getting error messages like the ones below, it’s important to understand possible sources.

URL was not found on this server.
A website is not available.
The 504 code page.
Sometimes you get one of the above messages or the website only partially loads and then hangs. When it comes to server problems, the most common causes are issues with an operating system or network, or a physical machine somewhere in the chain of data transmission loses power.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- Swipe down from the top of the screen.
2- Touch and hold Bluetooth.
3- Tap Pair new device. If you don't find Pair a new device, check under "Available devices" or tap More. Refresh.
4- Tap the name of the Bluetooth device you want to pair with your device.
5- Then connect the device

What according to you makes you a good candidate for customer service or technical support job?

Passion and the ability to listen.
To deal with customers you need to be assertive and a problem solver.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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