Subject: Tech Support Candidate - Bharat Bhattacharya Bharat
From: Bharat Bhattacharya Bharat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Oct 2021 03:44:47 -0400

Tech Support
Test

Name

Bharat
Bhattacharya Bharat

E-mail

[email-masked]

Phone Number

(+91) 9622037364

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

E 231 sector 15 noida

Which best describes
your Technical Support capabilities

I don't have Tech Support
experience, but I am confident with my skills I can do it

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
Networking - basic
Hardware - Basic
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

Previous Employer 1

Na

Previous
Employer 2

Na

In your past experience you have
(select all that applies)

Did not interact with
customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Firstly, If it says you are not connected , I
will check if the computer is connected to the LAN or the WiFi router .

If it says , "page not found", recheck the link ,and try again.

If the page says browser not responding , open the Task manager , from the task
bar , and End task for browser , and open again.

If the computer detects website to be malicious , open the anti-virus , and
disable the web security function .

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1. Switch
on the bluetooth device

2. Switch on bluetooth on your phone

3. Look for the available devices on phone

4. If the name of the device pops , click on it , else refresh the available
devices till you get the name .

5. If not , make sure the device is not already connected to any other phone .

What according to you makes you a good candidate
for customer service or technical support job?

A
candidate should possess sound knowledge of devices , and their connectivity. He
should be aware of various errors,which could occur, and their solutions. If he
doesn't know any solution to a problem , he should atleast know , where to look,
to find the appropriate solution.

On a scale of 1 - 5
please rate your fluency in spoken English

4