Subject: Tech Support Candidate - Bandana Yadav
From: Bandana Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 6 Oct 2021 09:06:56 -0400

| | Tech Support Test

Name | Bandana Yadav
E-mail | [email-masked]
Phone Number | (011) 8929325256
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | NA
Previous Employer 1 | Everest telecommunication and IT services | Documentation engineer (hardware &networking) | 2 years | 25000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Following steps are required
1)Refresh the page
2)Makeing sure java scripts is enabled
3)Make sure cookies are enabled
4)Clear cache and cookies
5)Make sure wave browser is up-to-date
6)Restart Web browser
7)Try a different Web browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Go to settings in your phone and select the Bluetooth settings option.
2.Scroll down to the other devices section under Bluetooth settings. Make sure your phone is in discoverable mode as well.
3.Under other devices select the speaker you want to pair and click on it

What according to you makes you a good candidate for customer service or technical support job? | The positive attitude towards customer and willingness to help someone by providing the correct resolution or information. Maintaining professional relationship with the customer. good communication skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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