Subject: Tech Support Candidate - Ankan Banerjee
From: Ankan Banerjee <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 6 Oct 2021 06:57:51 -0400

| | Tech Support Test

Name | Ankan Banerjee
E-mail | [email-masked]
Phone Number | (+91) 8368943827
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dwarka
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | KTC | Asst team leader | 27 September 2021 | 32000
Previous Employer 2 | Global image technologies | Sr sales executive | 19 November 2019 | 25000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I'll refresh the page.
I'll check the WiFi/net status
I'll switch on and off my device to airplane mode and try again
I'll clear cache and clean up the device to try again

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on bluetooth device and phone bluetooth.
Pair them by accepting request.
Enjoy, device is now connected.

What according to you makes you a good candidate for customer service or technical support job?

Responsive
Patient to understand the situation
Empathetic
Quick learner

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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