Subject: Tech Support Candidate - shivam lath
From: shivam lath <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 5 Oct 2021 12:56:57 -0400

| | Tech Support Test

Name | shivam lath
E-mail | [email-masked]
Phone Number | (91) 9559509842
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Uttam nagar (East)
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Indiabulls | It sales | 30/03/21 | 17000/-
Previous Employer 1 | Akash software | Data analyst | 9/08/218 | 8500/-
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Following are the client side errors.
400 bad request.
This error occurs due to one of the following reason.
-some problem on the client side.
-lack of internet connection
-defective browser
-caching problem

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Swipe down from the top of the screen
2.Touch and hold bluetooth.
3.Tap pair new device. If you don't find new device, check under"Available devices" or tap more refresh.
4.Tap the name of the bluetooth device you want to pair with your device.

What according to you makes you a good candidate for customer service or technical support job? | It's all about your attitude in addition to your academic qualification, like you should be soft spoken, good listener, problem solver, helpful, team builder and know how to engage the people well.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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