Subject: Tech Support Candidate - Kushagra Singh Kushagra
From: Kushagra Singh Kushagra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 5 Oct 2021 12:44:18 -0400

Tech Support
Test

Name

Kushagra
Singh Kushagra

E-mail

[email-masked]

Phone Number

(0124) 8851626629

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I live walking distance to office

Where
do you currently live (area)

Gurgaon

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Linux
Networking - basic
Networking -
advance
Hardware - Basic
Hardware - Advanced
Speakers &
Audio
VoIP

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Garage Cowork Pvt ltd

Assistant Manager

06/10/21

50000

Previous Employer 1

Rolta india limited

Senior
engineer

10/06/21

33600

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool
Did not interact with
customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

* First of all check the internet connection.

* If internet is working ok then clear the browser cache.

* If problem is still persist then ping the website and check website is working
or ping from network.

* Try to open the same in other browser too.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

* Power on
the Bluetooth speaker.

* Enable the Bluetooth feature in speaker.

* Enable the bluetooth feature available in the mobile phone.

* Click on, available devices in bluetooth section.

* Select your bluetooth speaker by name.

* Now speaker is connected successfully.

What according to
you makes you a good candidate for customer service or technical support
job?

* Listen customer query carefully and provide them a
appropriate solution as per the raised query, also take the follow up call once
the query is resolved.

On a scale of 1 - 5 please rate your
fluency in spoken English

4