Subject: Tech Support Candidate - Naveen Yadav
From: Naveen Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 5 Oct 2021 11:55:02 -0400

| | Tech Support Test

Name | Naveen Yadav
E-mail | [email-masked]
Phone Number | (+91) 7982189415
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | West Vinod Nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Competent Infotech | Hardware & Network Engineer | June 2021 | 17000
Previous Employer 1 | Na | Na | Na | Na
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Using the following steps we can figure it out the problem.
• Open a new tab and check to see if you can load another website like xyz.com or abc.org.
• If you can open another site, skip down to The problem only happens with certain websites.
• If you can’t open another site, continue on to the next step.
• Launch another browser, like Internet Explorer, and try to open the site you were having problems with.
• If the site works in another browser, see The problem only happens in browser.
• If the site doesn’t work in another browser, check out The problem happens in all web browsers.
• The problem only happens with certain websites

you see any of these error messages, it might just be a problem with browser’s cache:
• The connection was interrupted
• The connection was reset
• The connection has timed out
• Try clearing browser’s cookies and cache
• Do these steps and then reload the website you’re having trouble with.
• Click on the menu button  to open the menu panel.
• Click History and select Clear Recent History….
• In the Time Range to clear: drop-down, select Everything.
• Below the drop-down menu, select both Cookies and Cache. Make sure other items you want to keep are not selected.
• Click OK.
• If clearing browser’s cookies and cache didn’t work, it’s probably a sign that there is a problem with the website itself. In that case you’ll just have to wait for it to get fixed

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps to pair bluetooth speaker to a phone.
• First make sure your device on a pairing mode and check it is  not connected with another device.
• Then, go to the Bluetooth menu & tap to pair a new device.
• If new device is not shown in the list, refresh the page.
• Then, Tap on a device you wanted to connect.

What according to you makes you a good candidate for customer service or technical support job? | Its all about attitude and willingness to help someone.For me, customer engagement is really important because we’re not just here to answer or resolve their queries but also for them to treat us like a friend not just a robot to help them out since we only got to talk to them once.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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