Subject: English Language Test - Franz Barrozo
From: Franz Barrozo <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 5 Oct 2021 11:35:24 -0400

| | Foreign Language Screening Test

Name | Franz Barrozo    /  (+63) 9276824812    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi ( Customer name ),

Thank you for contacting us.

We understand that you want to know the status of your purchase. Rest assured that we are here to help.

As per checking, the courier tried to deliver the parcel however the courier quoted that the delivery address is wrong.

In order to rectify the issue, may you please provide me the exact shipping address and the zip code for us to re-deliver the parcel.

We are hoping for your understanding of this kind of matter.

Regards,

Franz

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Thank you for contacting us.

We truly appreciate you for letting us know about this kind of issue. This is not the kind of experience we want our valued customers to have. Rest assured that we will provide you with a satisfying solution for this.

In order to rectifty the issue, may we ask, if you can take a photo showing the issue and send it to us? This is for documentation purposes and for us to send it to our production team for validation.

And also, kindly provide me the exact shipping address and order number? For us to process the replacement once we receive the requested details.

We are looking forward to your response,

Regards,

Franz

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