Subject: Arabic Language Test - Ammar Fadul
From: Ammar Fadul <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 5 Oct 2021 10:24:33 -0400

| | Foreign Language Screening Test

Name | Ammar Fadul    /  (0091) 7995482704    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello customer
I would like to insure you that your package is in safe keeping and will be delivered to you as soon as possible. The courier attempted the delivery but was given the wrong location. I would suggest you change the drop location on the website if possible and I'll get in touch with the courier for further instructions.
We at baby.com would like to expres our outmost apology for the delay.
Thank you for contacting customer service.
Hope you have a great day and feel free to contact us again at anytime regarding your order or anything else.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Mr Abdul.
We at Hombox.com give our you outmost sincere apology for the inconvenience. And as per the the refund policy if the purchased goods is bought damaged or scratched we will be happy to replace it for you with a brand new TV CABINET. Or refund you your full money back.
Thank you for contacting customer service and have a great day!

Customer service.

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