Subject: FW: English Language Test - Dennison Cruz
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 5 Oct 2021 08:48:14 +0000

This guy we can offer 26000 philippine pesos.  Write to on indeed as well as on WhatsApp-  ‘Hi Dennison, hope u are doing well. This is Harpreet from LiveSalesman, I believe my colleague Darpan was in touch with you a few days back. I believe it did not work with you last time because the salary was not quite upto your expectations. We have another project for which we can offer you 26000 philippine pesos per month. Please let me know if you are interested. We can set up a call with my manager to discuss this further. If you have any concerns or questions, please let me know, we may be able to accommodate them. Thanks.'

From: Dennison Cruz <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 30 August 2021 at 1:13 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: English Language Test - Dennison Cruz

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Foreign Language Screening Test

Name    Dennison Cruz    /  (+63) 9970817851    / [email-masked]<mailto:[email-masked]>
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Hi Mr. Customer,

This is Dennison from Babyshop.com. Thank you for reaching out regarding the status of order number 1234.

I can see here that your order has been shipped on the day your order was placed; however, the courier was not able to locate the address entered in our database the time you placed your order.

I'm sorry that the item was not delivered to you as promised, but we will definitely correct the address here on our end, so you will be able to receive your order. Please provide me the details below, so I can forward the information to our courier:

1. Full Address:
2. Contact Number:

Looking forward for your response, and thank you for choosing babyshop.com.

Have a good day ahead!

Best Regards,
Dennison Cruz
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Hi Abdul,

This is Dennison from Homebox Team. I'm sorry that the TV Cabinet you just purchased has a lot of scratches in it. This is definitely not the experience we want our customer to feel. No worries, you have the right person to assist you regarding the issue of your TV Cabinet.

Before we proceed with your request to replaced the item, I will need you to provide the details I will indicate below:

1. Picture of the TV Cabinet, and please make sure that the scratches are visible in the picture.

2. Receipt of the item.

You may reply back to this email attaching the file stated above. Once we received the information, we will go ahead and proceed with the resolution needed for your case.

Again, we apologize for this inconvenience and allow us to make things right for you. Thank you for patronizing Homebox.

Looking forward for your response.

Have a great day ahead!

Best Regards,
Dennison Cruz,