Subject: Tech Support Candidate - Sanjana Sinha
From: Sanjana Sinha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 5 Oct 2021 03:01:11 -0400

| | Tech Support Test

Name | Sanjana Sinha
E-mail | [email-masked]
Phone Number | (110044) 7982621537
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New delhi jaitpur EXTN badarpur
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Teevra edutech speedlabs | BDA | 13 august 2021 | 15000
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1 Check the internet connection whether your device is connected to it or not
Step 2 If your device is connected to internet then Open the Website in another browser
Step 3 If the same problem occur in different browser then do this
Your browser is saying that this website isn't safe or something if you are sure that the website in which you are visiting is safe then in your screen you are seeing 2 or 3 option in the second option this is written " Continue to this website" after clicking on this line your website will  open

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1 Power on your Bluetooth speaker
Step 2 Turn on bluetooth on your mobile phone
Step 3 Click on your Bluetooth speaker name from your mobile phone
Step 4 After that your mobile phone will be connected to the speaker in a while

What according to you makes you a good candidate for customer service or technical support job? | I am good at analysing problem and then solving them . I am quick learner and adaptive .
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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