Subject: English Language Test - Cheryl Gasmen
From: Cheryl Gasmen <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Oct 2021 23:24:27 -0400

| | Foreign Language Screening Test

Name | Cheryl Gasmen    /  (63) 9556985361    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | Hello good day! Ma'am, our courier was trying to deliver the item in the address that you sent, but the delivery said that it's wrong. Can you please send again the address for checking Ma'am. We're sorry for the inconvenience,  and the misunderstanding, our team will contact you once it will deliver. Thank you for understanding Ma'am and have a nice day!
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | Hello good day Ma'am/Sir, sorry for this matter. We will discuss this to the department and once that has decision we will contact you. Please make your line open to call you. We're sorry for the inconvenience.  Thank you for the trust and have a nice day!

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