Subject: Tech Support Candidate - Mohammad Aslam Khan
From: Mohammad Aslam Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Oct 2021 23:06:14 -0400

| | Tech Support Test

Name | Mohammad Aslam Khan
E-mail | [email-masked]
Phone Number | (0) 7982510531
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Shaheen Bagh Jamia Nagar New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCl TECHNOLOGIES | Assistant Manager | Till | 38
Previous Employer 1 | Wipro Infotech | System administrator | 3 August 2016 | 21
Previous Employer 2 | Renvovision Pvt Ltd | Desktop support Engineer | 16 July 2014 | 18

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check the internet connection with different site

Delete all the cookies and temp files and resolve the dns ip and ping that perticular site and gateway .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Powered on the Bluetooth speaker and setup the speaker .

Enable the mobile Bluetooth option and paired with speaker .

What according to you makes you a good candidate for customer service or technical support job? | Meet the SLA and coustomer satisfaction with CSAT
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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