Subject: English Language Test - Jestalin Del Mundo
From: Jestalin Del Mundo <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Oct 2021 21:09:15 -0400

| | Foreign Language Screening Test

Name | Jestalin Del Mundo    /  (+63) 9356294108    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi there!

Thanks for writing in. This is Jestalin, one of the Customer Service Representative here at Babyshop.com. I'll be happy to assist with your concern. I understand that you'd like to check the status of your order. After checking here, I can see that you have ordered a handbag from us and it was shipped on the same day. However, when our courier tried to deliver the order, they found out the shipping address on file is wrong. I'm sorry to hear about this. To make this right, I'll go ahead and process a replacement for you and ship it to the correct address. Would you mind providing us your shipping address? To ensure we will ship it to the correct one.

Looking forward to hearing a response from you soon! Have a nice day!

All the best,
Jestalin

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul!

Thank you for bringing this attention to us. This is Jestalin, one of the Customer Service Representative here at Homebox. I'll be happy to assist you here. I'm sorry to hear that you have our item in less than perfect condition. This is not the kind of experience that we like our customers to have. To make this right, I've gone ahead and processed a replacement for your Tv cabinet. Please allow 3-5 business days for the item to be ship to you. Also, for our reference, would you mind sending us a photo of the cabinet where the scratches show.

I hope this information helps. Should you have further concerns, please let me know and I'll be happy to help! Thank you and Stay safe!

All the best,
Jestalin

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