Subject: Tech Support Candidate - kumar sanu
From: kumar sanu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Oct 2021 14:41:40 -0400

| | Tech Support Test

Name | kumar sanu
E-mail | [email-masked]
Phone Number | (90979) 79358
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | pune
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Linux

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | cognizant technology solutions | Associate | 10th Dec 2021 | 55,000/-
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | first step, I will try to clear the browser history and reopening the browser. If above not worked then will check for access whether i am having access for that url or not,if not then raise the access.if having the access but still not able to login then need to with IT  regarding the issue.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First check the bluetooth setting then pair the bluetooth device and connect it with the phone
What according to you makes you a good candidate for customer service or technical support job? | i have experience of 2yr 10 month in technical support supporting one of mission critical application in banking finance domain.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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