Subject: Trainer Candidate - Navneesh Kumar
From: Navneesh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Oct 2021 13:44:42 -0400

| | Tech Support Test

Name | Navneesh Kumar
E-mail | [email-masked]
Phone Number | (175010) 7814495522
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Kheel ,Sojha , Dharmour, Karsog , Mandi ,Himachal

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Techmahindra | Assistant Manager | Na | 37K
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 30 days
Please briefly describe your work experience specifically in training? | NA
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | There was inflow of volume in lob and people are not willing to work , I have aligned them to word done basis on my own experience and expertise
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Great is a serving customer out of box

What according to you makes you a good candidate for this position?

Experience
Expertise
Skull level for team management
Self motivated

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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