Subject: FW: Tech Support Candidate - Anshul Mehra
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 4 Oct 2021 14:26:38 +0000

Check him for EPOS QA/ operations manager

Salary expectation?

From: Anshul Mehra <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 30 September 2021 at 5:41 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Anshul Mehra

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Anshul Mehra
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9868333446
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Delhi
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Wunderman Thompson      Service Desk Manager    Currently Working       79000
Previous Employer 1     Wipro Limited   Operation Manager       02 May 2021     50000
Previous Employer 2     CMS IT Services Service Desk Lead       16 Nov 2020     40000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  At at first i will analyze the issue faced by user basis on which troubleshooting is performed.
Clear Cache/History/Browser Reset generally resolves the issue .
If it still doesn't work then need to check at firewall if there is any settings done to block news related content
Please list the steps to connect a Bluetooth speaker to your mobile phone.      On your open Settings
Open Bluetooth & connection
Enable Bluetooth option on both speaker & Mobile phone
Search for the Speaker device and connect to it
What according to you makes you a good candidate for customer service or technical support job? I have a vast experience in Customer Service
delivery and know how to provide satisfaction to customer issues within SLA.
On a scale of 1 - 5 please rate your fluency in spoken English  5