Subject: Tech Support Candidate - Anshu Anand
From: Anshu Anand <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Oct 2021 10:09:26 -0400

| | Tech Support Test

Name | Anshu Anand
E-mail | [email-masked]
Phone Number | (+91) 9354259568
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Patparganj
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Inlingua | Trainer | March, 2021 | 40
Previous Employer 1 | EAge Edusolutions | Customer Service Manager | March, 2018 | 25
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will refresh the browser.
2. I will check my network connections.
3. If the network connection is running properly then I will check if any anti virus software is blocking the uploading of the webpage.
4. I will also check if some browser cookies are supporting or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. I will turn on the Bluetooth speaker.
2. I will turn on the Bluetooth on my phone.
3. I will search for all available devices.
4. Once the Bluetooth speaker is available then I will have to select it.
5. The phone has to be paired with the Bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job?

I am very good at interpersonal skills and have a very helping attitude towards others.
I am co-operative in nature.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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