Subject: Re: Tech Support Candidate - PRADEEP KATIYAR
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 4 Oct 2021 07:08:34 -0700 (MST)

no. is not working 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Oct 4, 2021, at 4:42 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 

From: PRADEEP KATIYAR < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Saturday, 2 October 2021 at 3:31 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - PRADEEP KATIYAR 

	

	
	
			Tech Support Test 
		
	Name 	PRADEEP KATIYAR 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(0) 8400737266 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Saket 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Networking - basic 
Hardware - Advanced 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Aplab Limited 	Sr. Engineer 	NA 	23000 
Previous Employer 1 	ECIL 	JTO 	Thursday 	20000 
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	We will follow some important steps:- 
Use a website down checker 
Use a ping checker 
Run step-by-step diagnostics 
Conduct a Traceroute 
Use network and website monitoring software 

Best tip is if the matter is out of our hand Do what we can to trace the source of the issue and fix it if possible so we can get back online. Outages aren’t permanent, so we will find our way out of it. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Swipe down from the top of the screen. 
Touch and hold Bluetooth . 
Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh. 
Tap the name of the Bluetooth device you want to pair with your device. 
Follow any on-screen instructions. 
	What according to you makes you a good candidate for customer service or technical support job? 	I have hand on work experience in core field like Electrical and Electronics and major support of Electronics all Tmi and PCC product which are used in laboratory and other research work. And directly interact with customers to resolve his issues. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4