Subject: Re: Tech Support Candidate - Ashish Saxena Ashish
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 4 Oct 2021 06:57:25 -0700 (MST)

No response 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Oct 4, 2021, at 5:15 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 

From: Ashish Saxena Ashish < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 8 September 2021 at 1:19 AM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Ashish Saxena Ashish 

	

	
	
			Tech Support Test 
		
	Name 	Ashish Saxena Ashish 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 9599217153 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Sector 137 noida 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
VoIP 
SAM, NOC, ITSM 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Genpact 	Software governance Analyst 	Presently working 	35000 
Previous Employer 1 	Capgemini 	Sr. Analyst Software Engineer 	Aug 2020 	32000 
Previous Employer 2 	Sopra steria 	Infrastructure Engineer 	Nov 2019 	28000 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
Did not interact with customers, supported internal employees 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1 check if website is down or not 
2 check on different browser 
3check website in different machine 
4 restart machine 
5 disable antivirus temporary 
6 will check no control parental control enabled 
7 run antivirus scan 
8 ensure is turned on 
9 browser reset 
10 reset modam Or router 
11 flush dns 
And many more 

	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Turn on both Bluetooth of speaker and mobile 
Then search for bluetooth name on mobile device 
Pair it and we will be good to go. 
Sometimes it ask for pass code otherwise it's done. 
	What according to you makes you a good candidate for customer service or technical support job? 	Perseverance, patience, flair of hospitality, customer delight, customer satisfaction and many more 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5