Subject: Re: Tech Support Candidate - Prashant Kumar
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 4 Oct 2021 06:53:17 -0700 (MST)

Wrong no. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Oct 4, 2021, at 5:19 PM, Deeksha Dadu <[email-masked]> wrote: 

Again looks good, check and let me know 

From: Prashant Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Friday, 1 October 2021 at 4:21 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Prashant Kumar 

	

	
	
			Tech Support Test 
		
	Name 	Prashant Kumar 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 9315682041 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Sector 134, Noida 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Windows Server 2012, 2016 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	TCS 	System Engineer 		42,000 
Previous Employer 1 	NA 			
Previous Employer 2 	NA 			
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	I will first check if wifi or ethernet cable is connected or not, secondly I will check if machine is getting a valid ip address. If yes then Proxy applied on user id is correct or not, If its correct then I will check if issue persist on another browser or another machine or not. I will also check if website has dependency on VPN and if its connected or not. In case website is not reachable on another machine as well connected to same network source then I will have to ping the domain name and run tracert command and work on the results. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	I will have to first turn on bluetooth and look for available devices near by me 
When I see the name of my speaker I will pair it with my phone and connect. 
	What according to you makes you a good candidate for customer service or technical support job? 	I have an overall experience of 3 years and 6 months in Onsite support and Global remote desktop support. I am fortunate enough to see various types of issues and user's queries and troubleshooted wide range of issues. I think I have developed enough skills and knowledge to be a good candidate for technical support. I have been performing well and got two back to back A bands in my organization besides I always try to gain knowledge from different media platforms. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5