Subject: FW: Tech Support Candidate - Manish Kachhia
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 4 Oct 2021 13:44:00 +0000

Check  for EPOS QA role, expectations?

From: Manish Kachhia <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 30 September 2021 at 6:13 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Manish Kachhia

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Manish Kachhia
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (99983) 65643
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Ghatlodia, Ahmedabad
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NA      NA      NA      NA
Previous Employer 1     TTEC    Manager 30/06/2021      67500
Previous Employer 2     NA      NA      NA      NA
In your past experience you have (select all that applies)      Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  In order to troubleshoot the problem, I will take the below steps:
1. Check the network connection
2. Clear cache and cookies of the web browser
3. Try to open the web page on a different browser
4. Try to open the web page on a different device
Please list the steps to connect a Bluetooth speaker to your mobile phone.      In order to connect a Bluetooth device to my mobile phone, I will take the below steps:
1. Turn on Bluetooth on the speaker and put it on discovery mode
2. Turn on Bluetooth on the mobile phone and search for speaker under "Available devices" section
3. Click on the speaker to initiate connection
4. Enter pairing code if asked for
What according to you makes you a good candidate for customer service or technical support job? According to me, I am good at understanding the customer's issue. I can put myself in the customer's shoes while offering a resolution to their issue.
On a scale of 1 - 5 please rate your fluency in spoken English  5