Subject: FW: Tech Support Candidate - Vibhuti Peter
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 4 Oct 2021 13:40:38 +0000

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From: Vibhuti Peter <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 30 September 2021 at 7:10 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Vibhuti Peter

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Vibhuti Peter
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 6201888646
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Nodia sector 75
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
Networking - basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer
Previous Employer 1     Indigo  Executive Security      14/09/2020      32000
Previous Employer 2     Starwood hotels &resorts        Executive       14/05/2015      25000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First, i will check what is the exact error showing on the screen.

Then, I will close all the windows and restart the system.
Once the system is up I will check if internet signal is good or not, if the internet is good, then I will open up the website using two different browsers.

If the error still persist, then I will check what is the error showing on the screen.

Then I will go through different search engine in order to check how to resolve the error showing on the screen.

Once, I am sure that using the method which is shown on different search engine, then I will apply those methods in order to resolve the issue.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      First of all, I will make sure, that bluetooth speaker is on and ready to connect.

Then I will open the Bluetooth of my mobile phone and search the available device which is ready to connect.

Once it's appear on my mobile phone, I will pair it with Bluetooth speaker.

Once pairing is done,then the Bluetooth speaker will get connected to mobile phone.
What according to you makes you a good candidate for customer service or technical support job? I have a experience of more than 8 years in customer service. I always try to learn new things and apply those useful things in daily life in order to achieve where I want to be in life.
On a scale of 1 - 5 please rate your fluency in spoken English  5