Subject: FW: Tech Support Candidate - Musaib Ahmad
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 4 Oct 2021 13:39:57 +0000

Looks good, check

From: Musaib Ahmad <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 30 September 2021 at 7:13 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Musaib Ahmad

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Musaib Ahmad
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (0) 7903235983
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      New Delhi
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        KDDI INDIA PRIVATE LIMITED      Senior engineer                 35000
Previous Employer 1     MICROLAND LIMITED       IT service Desk 15/02/2019      24000
Previous Employer 2     EVISION TECHNOSERVE
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. I would first check if the typed url is correct or not
2. Then would clear cookies cache and clear history and would try
3. Parallely would check the same on alternate browser if working or not/would restart the system and check as well
4. If doesn't work that way either then need to check if due to some IT policy the subjected website is blocked or what? If so then as per required approval would request the network team to make changes from the firewall if any policy as such is made there.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Need to turn on the device and turn on bluetooth option in phone and try and pair the same once paired we are good to go
What according to you makes you a good candidate for customer service or technical support job? 1. Experience
2. Dedication
3. Active Listener
4. Team player
5. Technical competencies
Besides all these points mentined above the most important is my interest in the field as I have always been a person who loves interacting with people listening to their problems and try my best to sort them out and if not then atleast guide them to the right path.
On a scale of 1 - 5 please rate your fluency in spoken English  5