Subject: FW: Tech Support Candidate - Nitin Rai
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Mon, 4 Oct 2021 13:38:22 +0000

Check him for EPOS QA role, need to know expectations

From: Nitin Rai <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 30 September 2021 at 7:17 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Nitin Rai

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Nitin Rai
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 7503387686
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      New Delhi
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Capgemini Engineering   Associate Consultant    NA      61000
Previous Employer 1     Dell    Technician, Technical Support   15th April 2019 39000
Previous Employer 2     Convergys       Customer Support Associate II   30th March 2016 23000
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1- Check network connectivity.
2- Check with different websites.
3- Check on different browsers.
4- Check-in incognito/private mode.
5- Check www.ndtv.com on different browsers/incognito/private mode.
6- If www.ndtv.com works in steps 5 and 6  then troubleshoot the browser by clearing cache, browser history, clean up the browser, update it and reset if required. We can also allow specific permissions as well.

Please list the steps to connect a Bluetooth speaker to your mobile phone.      1- Bluetooth speaker should be charged.
2- Switch on the Bluetooth speaker.
3- Enable Bluetooth on a mobile phone.
4- Keep both the devices nearby.
5- Search/scan for available devices on the phone.
6- Click on your Bluetooth speaker.
7- Pair and then connect.
What according to you makes you a good candidate for customer service or technical support job? 1- I am a Technical professional with 6 plus years of experience with international projects in reputed top giant MNC's as Senior Technical Support Analyst, SME, Senior Process Executive, Associate Consultant in Cisco TAC (Application support Engineer.)
2- I deal with end-users, clients, partners including small-medium businesses located around the world.
3- I have the below skills as well:-

 Communication and Customer relationship.
 Time management and Teamwork.
 Application support.
 Windows troubleshooting.
 Cloud Collaboration Support.
On a scale of 1 - 5 please rate your fluency in spoken English  5