Subject: Re: Tech Support Candidate - Ashok Kumar
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 4 Oct 2021 06:36:20 -0700 (MST)

Spoken is not upto the mark 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Oct 4, 2021, at 5:56 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 

From: Ashok Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Friday, 1 October 2021 at 10:36 AM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Ashok Kumar 

	

	
	
			Tech Support Test 
		
	Name 	Ashok Kumar 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 7840849228 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Rohini Delhi 
	Which best describes your Technical Support capabilities 	I don't have experience or skills for Technical Support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	NA 	NA 	NA 	NA 
Previous Employer 1 				
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Did not interact with customers, supported internal employees 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. Check the URL if it is entered correctly. 
2. Check for the internet connection whether it is working or not. 
3. If not, then restart the internet connection. 
4. Check for cached data and clear all cached data along with cookies. 
5. Restart the browser and try to open the website again. 
6. If the problem still persists, it might be the error of the server. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. Open settings of the phone. 
2. Open bluetooth settings and scan for the device. 
3. Turn on the bluetooth and hold the power button for 
3-4 seconds to make it in pairing mode. 
4. Connect the speaker with phone by tapping on its 
name showing in the list and press ok when it asks 
for the connection. 
5. Enter 1234 pin if it asks. 
6. Device is connected with your phone. 

	What according to you makes you a good candidate for customer service or technical support job? 	As I have done my graduation in technical field which makes me good for the job of technical support. 
I can relate to everything which the customer is struggling with. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4