Subject: Re: Tech Support Candidate - Nikhila P Nambiar
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 4 Oct 2021 06:35:39 -0700 (MST)

Not connecting , will try later 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Oct 4, 2021, at 6:08 PM, Deeksha Dadu <[email-masked]> wrote: 

Need to understand her background, looks like a good candidate so we can use her elsewhere if not good for tech support 

From: Nikhila P Nambiar < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Friday, 1 October 2021 at 7:30 AM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Nikhila P Nambiar 

	

	
	
			Tech Support Test 
		
	Name 	Nikhila P Nambiar 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 9496773431 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
	Where do you currently live (area) 	KANNUR 
	Which best describes your Technical Support capabilities 	I don't have Tech Support experience, but I am confident with my skills I can do it 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Linux 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	NA 			
Previous Employer 1 	NA 			
Previous Employer 2 	NA 			
	In your past experience you have (select all that applies) 	Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. I will check whether the network connection is fine or not. 
2. If yes, I will try to reload the site 
3. If the problem continues, I will check the spelling of the entered details is correct or not. 
4. If the problem continues I will try for the keyword of the website and will try to get the exact website from the results. 
5. If the problem continues, I will change the browser to some other alternatives and do the same process again. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. Go to settings 
2. Tap on the Bluetooth option 
3. Turn on Bluetooth 
4. list of available devices will appear 
5. Find out the Bluetooth speaker from those listed devices 
6. Connect your phone with the speaker 
	What according to you makes you a good candidate for customer service or technical support job? 	You should hire me for this position because of my proven ability to maintain strong interpersonal relationships with several clients. I am a freelancer. So I need to create the best and attractive bids to attract my clients. I even have to convince them via phone and meetings. So I believe that I have the skillset for your need. I am passionate about providing care to those in need in my community, which keeps me motivated and excited about doing my best work 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4