Subject: Re: Tech Support Candidate - Aditya Pandey
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 4 Oct 2021 06:24:44 -0700 (MST)

Having accent 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Oct 4, 2021, at 6:42 PM, Deeksha Dadu <[email-masked]> wrote: 

Looks like a good candidate, check 

From: Aditya Pandey < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Thursday, 30 September 2021 at 9:38 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Aditya Pandey 

	

	
	
			Tech Support Test 
		
	Name 	Aditya Pandey 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 9451193681 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Lucknow 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Linux 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Youstable 	Tech Support 		12000 
Previous Employer 1 	Central Academy Organization 	IT Manager 	26-02-2020 	26500 
Previous Employer 2 	NA 			
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First of all, it should be analysed what the error is all about. 
Most of the common error is as follows 
404- Page Not Found 
For 404 errors one must check the given path is correct or not from the file manager of your control panel (Cpanel, DirectAdmin, Cyber Panel, etc..) and try to correct the code. 

403:- Forbidden Access 
This error means the file you are trying to access is not accessible through your account or server understood your request but refuses to full fill your request even after re-authentication depending upon the architecture of the application or resources accessibility. 

There are many more types of HTTP errors and the process is different for each one of them. 
HTTP Error like 
301, 302, 401,403,404,512, Error Too Many redirect, DNS_Probe_Error, etc etc 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1- Turn on the speaker by pressing the power button. 
2- Go to Bluetooth settings in your mobile phone and turn it ON. 
3- Search for the speaker in the list of devices displayed and select your speaker. 
4- Allow the connection. 
5- Now you are ready. Enjoy the music. 
	What according to you makes you a good candidate for customer service or technical support job? 	I am suitable because of the experiences which I have gained throughout my carries. 
I have worked as a freelancer for various organizations and helps to set their IT infrastructure from scratch till the end. 
After that, to be more stable in my life I joined Central Academy School as an IT manager. 
When I joined, the school was just starting to go online by setting up its IP infrastructure. So as an IT manager of the organization I did my job and supported best of my ability. 
After this, I got a promotion and become the IT manager of Lucknow Zone and I was responsible for handling 6 site locations from a centralized location. 
Due to covid and my accident in the month of Feb 2020, I lost my job and then pandemic(Covid). I was in bed for 6 months. After that, I was looking for a job and got the opportunity to work with youstable. 
In youstable.com I am working as L1 tech support where I am responsible for handling the tickets and solving the day to day issues faced by clients using WHMCS. 

And the most important of all is, I am always ready to learn whatever comes next to upgrade myself so that I can do my part as a fellow member of the office family. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4